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Hotel 28 Cancun | Hotel in Cancun

| 8.8 (288 Reviews) |  4 Bathrooms  12 Guests
Downtown Cancun Hotel | Hotel 28 Cancun

Hotel in Downtown Cancun, Cancun

Comfortable Accommodations

Hotel 28 Cancun in Cancún offers family rooms with private bathrooms, air-conditioning, and free WiFi. Each room includes a work desk, TV, and private entrance.

Leisure Facilities

Guests can relax on the terrace, enjoy the bar, and swim in the year-round outdoor pool. Additional amenities include a pool bar, coffee shop, and outdoor seating area.

Convenient Services

The hotel provides private check-in and check-out, a paid airport shuttle, lounge, daily housekeeping, tour desk, and free on-site parking.

Breakfast and Dining

A continental breakfast is served daily. The on-site coffee shop and pool bar offer additional dining options.

Hotel 28 Cancun is located in Cancun.

This 6 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Pool, Transportation/Shuttle, Child Friendly, and several others. This is a 3 star rated property and has over 288 reviews with the average score of 8.8 . Coming to Cancun and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 6 Bedrooms Hotel if you want to learn more about this place in Cancun. These details are authentic, as they are provided by our partner, booking.com.

This Hotel 28 Cancun in Cancun is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Hotel 28 Cancun”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
View
Balcony/Terrace
Transportation/Shuttle
Security/Safety
Bedding/Linens
Restaurant
Bar
Guest Services
Entertainment
Child Friendly
Internet
Kitchen

Facility Overview

Breakfast
  • Bar
  • Coffee house on site
  • Snack bar
Parking
  • Parking
  • Parking on site
  • Free parking
  • Private Parking
General
  • Family rooms
  • Non-smoking rooms
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Safe
Guest Services
  • Shared lounge/TV area
  • Airport shuttle
  • Private check-in/out
  • Daily housekeeping
  • Airport shuttle (additional charge)
  • Tour desk
  • Invoice provided
Internet
  • Free Wifi
  • Internet
  • Wifi
Outdoors
  • Outdoor pool (year-round)
  • Terrace
  • Outdoor pool
  • Outdoor furniture
Security/Safety
  • 24-hour security
  • CCTV in common areas
  • Fire extinguishers
  • CCTV outside property
  • Smoke alarms
  • Key card access
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation sealed after cleaning
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation disinfected between stays
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • All plates, cutlery, glasses, and other tableware sanitized
  • Physical distancing in dining areas
  • Delivered food covered securely
  • Food can be delivered to guest accommodation
  • Process in place to check health of guests
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Staff follow all safety protocols as directed by local authorities
  • Hand sanitizer in guest accommodation and common areas
  • First aid kits available
  • Physical distancing rules followed
  • Contactless check-in/out
  • Cashless payment available
Spa
  • Beach chairs/Loungers
  • Pool bar
  • Shallow end
  • Swimming pool
Transportation/Shuttle
  • Airport pickup
  • Airport drop-off

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Partially refundable
Pet Policy
Pets are not allowed

This property does not accommodate bachelor(ette) or similar parties, please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, guests under the age of 18 can only check in with a parent or official guardian.

License number: 002-025-002585/2026

Reviews

Max
Sep 22, 2026 07:00:00 AM
Review Score:   9
Germany
Reviewer Type: Solo Traveller
Travel Purpose: leisure
Positive: The staff were very friendly. The girls on the cleaning team were brilliant. Everything was clean and the pool was great for cooling off. I’d definitely recommend this place for a great start to your stay in Cancún. A clear recommendation for a few days’ stay. Well-equipped kitchen.
Negative: Unfortunalety no coffee for the coffee machine.
See All Reviews

Room Arrangement

Room Info Facilities
Deluxe Double Studio
Room Type: Suite
Room Size: 50 m2
1 Sofa bed Bed
1 King bed(s) Bed
1 King bed(s) Bed
Deluxe Double Studio

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Shower, Private bathroom, Conditioner, Shampoo, Body soap, Free toiletries, Towels, Hairdryer, Toilet paper, Toilet

General

Ironing facilities, Iron, Private entrance, Safety deposit box, Air conditioning, Smoke alarm, Key card access

Media & Technology

Flat-screen TV, Mobile hotspot device, Streaming service (like Netflix), TV

Kitchen

Cleaning products, Microwave, Refrigerator, Wine glasses, Kitchenware, Kitchen, Kitchenette, Dining table

Living Area

Seating area, Desk, Sofa, Dining area

View

View, Inner courtyard view, Pool view

Bedroom

Wardrobe or closet, Linens

Outdoors

Outdoor furniture

Accessibility

Entire unit located on ground floor, Upper floors accessible by stairs only

Room amenities

Hypoallergenic pillow, Sofa bed, Socket near the bed, Adapter

Pool and Spa

Pool towels

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer
Deluxe King Studio
Room Type: Suite
Room Size: 40 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Shower, Private bathroom, Conditioner, Shampoo, Body soap, Free toiletries, Towels, Hairdryer, Toilet paper, Toilet

General

Ironing facilities, Iron, Private entrance, Safety deposit box, Air conditioning, Smoke alarm, Key card access

Media & Technology

Flat-screen TV, Mobile hotspot device, Streaming service (like Netflix), TV

Kitchen

Cleaning products, Refrigerator, Kitchenware, Kitchen, Kitchenette

Living Area

Desk

Bedroom

Wardrobe or closet, Linens

Outdoors

Outdoor furniture

Accessibility

Entire unit located on ground floor, Upper floors accessible by stairs only

Pool and Spa

Pool towels

Room amenities

Hypoallergenic pillow, Socket near the bed, Adapter

View

Inner courtyard view

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer
Superior Studio
Room Type: Suite
Room Size: 50 m2
1 Sofa bed Bed
1 King bed(s) Bed
1 King bed(s) Bed
Superior Studio

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Shower, Private bathroom, Conditioner, Shampoo, Body soap, Free toiletries, Towels, Hairdryer, Toilet paper, Toilet

General

Ironing facilities, Iron, Private entrance, Safety deposit box, Air conditioning, Smoke alarm, Key card access

Media & Technology

Flat-screen TV, Mobile hotspot device, Streaming service (like Netflix), TV

Kitchen

Cleaning products, Microwave, Refrigerator, Wine glasses, Kitchenware, Kitchen, Kitchenette, Dining table

Living Area

Seating area, Desk, Sofa, Dining area

View

View, Inner courtyard view, Pool view

Bedroom

Wardrobe or closet, Linens

Outdoors

Outdoor furniture

Accessibility

Upper floors accessible by stairs only

Room amenities

Hypoallergenic pillow, Sofa bed, Socket near the bed, Adapter

Pool and Spa

Pool towels

Exclusive services

Complimentary breakfast in the executive lounge

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer
Queen Room
Room Type: Double
Room Size: 20 m2
1 Full bed(s) Bed
Queen Room

Bathroom

Shower, Private bathroom, Conditioner, Shampoo, Body soap, Free toiletries, Towels, Hairdryer, Toilet paper, Toilet

General

Ironing facilities, Iron, Private entrance, Safety deposit box, Air conditioning, Smoke alarm, Key card access

Media & Technology

Flat-screen TV, Mobile hotspot device, Streaming service (like Netflix), TV

Living Area

Desk

Bedroom

Wardrobe or closet, Linens

Kitchen

Cleaning products

Outdoors

Outdoor furniture

Accessibility

Upper floors accessible by stairs only

Pool and Spa

Pool towels

Food & Drink

Bottle of water

Room amenities

Hypoallergenic pillow, Socket near the bed, Adapter

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer

FAQ's

Is this property pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at property?

Check-in time for Hotel 28 Cancun starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the property have a swimming pool?

Yes, this Hotel 28 Cancun has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in property?

Best-rates for the Hotel 28 Cancun starts from $57 per night with includes Parking, Designated Smoking Area, View, Air Conditioner, TV, Balcony/Terrace, Bedding/Linens, Guest Services, Internet, Security/Safety, Restaurant, Bar, Entertainment, Kitchen, Pool, Transportation/Shuttle, Child Friendly with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is property a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the property wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Hotel 28 Cancun has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the property?

Based on the information reported by the owner or manager, the Hotel 28 Cancun indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for property?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.